Contact & Support
How to get help with your Onsensou purchase.
About this website
onsensoushampoo.com is a participant in the Amazon Services LLC Associates Program. We share product information about the Onsensou hair and body care collection to help shoppers find the right formula for their scalp, hair, and skin.
Order support is on Amazon
Important: all Onsensou products are sold and shipped through Amazon. For the fastest help with anything related to your purchase, contact Amazon customer service directly through your order page.
Shipping & delivery
Track packages, fix delivery issues, and report missing items via your Amazon account.
Payments & billing
All payment processing is handled securely by Amazon.
Returns & refunds
Start returns directly from your Amazon order. Refunds and exchanges are processed by Amazon.
Complaints & product issues
Report any quality concern through the Amazon order page so the marketplace and seller can resolve it for you.
Brand company (Japan)
This is the corporate address of the Onsensou brand company in Japan. It is informational only and is not a customer-support channel — please use Amazon for any order-related help.
ヴェラス株式会社
〒107-0052
東京都港区赤坂７丁目９－４ ＡＫＡＳＡＫＡ Ｖｅｔｏｒｏ ６Ｆ
Site administration
For inquiries about this website only — content corrections, partnership requests, or technical issues with the site — please use the contact form available in our domain WHOIS records.
We can't help with Amazon orders, product returns, payments, or product-quality issues from here. For anything related to your purchase, please contact Amazon directly.
Browse the Onsensou Collection
Sulfate-free Japanese shampoo, deep conditioner, body wash, and lotion — built around hot spring yeast and green algae.
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